Do I need to open an account or pre-register?
No, all you need to do is top-up T-Talk credit. For your convenience we offer several top-up methods: you can do it directly from your mobile by sending an SMS or dialling our UK landline access number, or online using your credit/debit card or via PayPal. Please check the T-Talk product page for detailed top-up instructions.
Once the top-up is completed, we will notify you with a confirmation text message. The SMS will also include instructions on how to make a call.
I have my Auracall T-Talk credit. How do I dial an international number?
Dial the access number which you received in the confirmation text message, for example 03700 41 0030, followed by your full, international destination number. Please wait to be connected or press #.
How much does it cost to call the 037 access number?
Calling our access number will be charged at your network's standard rate to a landline or may be used as part of your monthly inclusive minutes. We advise you check this with your network provider.
Why do I need to press the # button?
Dialling # after the international number notifies our system that you have finished dialling, and will increase the speed of connection. If you forget to press # you will still be connected. Do not press the green button (or call button) after dialling your international number, as this will disconnect you from our service and may result in your international call being made directly via your network provider.
Are your call rates the same at any time of the day?
Yes, Auracall T-Talk cheap international call prices are the same during any time of day, using any network.
Is there a daily charge or connection fee?
There are no daily charges on Auracall T-Talk. T-Talk one-off connection fee between 0p and 25p may apply for specific destinations. For details please check the T-Talk product page. Credit expires 90 days from your last top-up.
Can I use my Auracall T-Talk international calling credit from a landline or another mobile phone?
24 hours after your first top-up we will send you an SMS with PIN, so that you can use the calling credit from any other landline or mobile. It is your responsibility to keep the PIN safe.
Can I deactivate my pin?
Yes. If you wish to request for us to deactivate your PIN, please call our customer support line on 020 8497 4622 (Mon-Fri, 9.30am to 5.30pm).
Which access number can I use to access my Auracall T-Talk international calling credit from a landline or another mobile phone?
Dial 037 0041 3001, enter your PIN followed by the destination number (including international dialling code), and finish with # (for faster connection).
What will happen if my Auracall T-Talk calling credit is running low whilst I am using the pin from another phone?
The mobile, which the initial top-up was made from, will be automatically re-charged , unless you send the following text message: AUTOOFF to 81616. You will receive an SMS notification to this mobile informing you about the charge.
I am experiencing problems dialling certain destination numbers. Who should I contact?
Please call our customer support team on 020 8497 4622 (Mon-Fri, 9.00am to 5.30pm).
I have been charged the full international rate by my network provider instead of the low cost Auracall rate. What should I do?
If you have been charged the full international rate and international calls appear on your telephone bill, it means that your calls are being routed directly via your mobile operator and not via us. When using our service, only our access number should appear on your bill. Therefore, this charge may occur if you have pressed the green button (or dial button) again after entering your international number. If you press the green (or dial) button twice (i.e. once after our access number and again after the international number), your mobile will disconnect you from your initial call to our 0370 access number and connect you directly abroad via your mobile network. To prevent being charged if this occurs, you should bar international calling on your mobile.
What is 'automatic top-up'?
Auracall T-Talk automatic top-up is an option that allows you to top-up your account credit automatically when your credit runs low. You will hear a warning message 30 seconds before the automatic top-up takes place. You can either hang up and top-up your account manually or continue talking on the phone. If you choose to stay on the line when your credit is low, your mobile network will be automatically charged with the initial amount you have topped-up. Your Auracall T-Talk account will then be credited and you will receive a text message confirming that your mobile has been charged.
I have not received a confirmation message. Was my mobile charged?
No. The confirmation message is proof that you have been charged. If you have not received this message, it means we were unable to charge you. This could mean that you do not have sufficient credit on your mobile or there are network delays. If you have any questions, please call our customer support team on 020 8497 4622 (Mon-Fri, 9.00am to 5.30pm).
I have pressed 1 many times / sent multiple messages to 81616 to top-up my account, but none of my attempts have been successful. What should I do?
If you have sent a text, please check that you sent the correct keyword to the correct number. You should also ensure that your mobile phone SMS inbox has not exceeded its limit. We advise that you so not press 1 too many times as it may confuse the system. If you are a Pay As you Go user, you need to have a minimum of £5.20 on your account. If all your attempts have failed, you should contact your mobile network operator, as your phone may be blocked from sending Premium Rate SMS. If you have any questions please call our Customer Service team on 020 8497 4622 (Mon-Fri, 9.00am to 5.30pm).
I have blocked my account by sending STOP. What should I do now?
If you send a text message with the keyword STOP to 81616, you will not be able to automatically top-up your account or receive any of our updates/messages regarding cheap international calls. To gain access to our automatic top-up services and to receive updates from us again, text START to 81616. If you want to top-up your T-Talk credit again, visit the product page and check instructions on how to top-up via SMS or online.
How can I switch off the automatic top-up if I purchase my credit online?
You can switch off the automatic top-up option anytime by emailing us, stating your full name and your mobile number. One of our Customer Service advisors will call you back to confirm the automatic top-up option has been switched off. You can reactivate this option by writing to us again. Please note that if you deactivate the automatic top-up, we will attempt to charge your mobile via £5 reverse SMS billing. You will therefore need to text AUTOOFF to 81616 to fully deactivate this feature.
I have stopped my automatic top-up by sending AUTOOFF to 81616. I would like to activate this option again. What should I do?
You can re-activate your automatic top-up by texting AUTOON to 81616. You can deactivate automatic top-up later on by texting AUTOOFF to 81616. Please note that this does not apply to automatic top-up online.