FAQs

Do I need to open an account or pre-register?

No. All you need to do is: dial our UK landline access number (starting with 0370) and PRESS 1 to top-up by £5. Alternatively, you can send a text message with one of our keywords (4-9 characters, which can be found in our newspaper and radio adverts) to 81616.

How do I dial an international number?

Dial the access number which you received in the confirmation text message, for example 03700 41 0030, followed by your full, international destination number. Please wait to be connected or press #.

How much does it cost to call the 037 access number?

Calling our access number will be charged at your network's standard rate to a landline or may be used as part of your monthly inclusive minutes. We advise you check this with your network provider.

Why do I need to press the # button?

Dialling # after the international number notifies our system that you have finished dialling, and will increase the speed of connection. If you forget to press # you will still be connected. Do not press the green button (or call button) after dialling your international number, as this will disconnect you from our service and may result in your international call being made directly via your network provider.

Are your call rates the same at any time of the day?

Yes, Auracall T-Talk cheap international call prices are the same during any time of day, using any network.

Is there a daily charge or connection fee?

There are no daily charges on Auracall T-Talk. There is a one off connection fee between 1p and 30p, depending on the destination and time of call. Credit expires 3 months from your last top-up.

Can I deactivate my pin?

Yes. If you wish to request for us to deactivate your pin, please call our customer support line on 084 4545 3555

Can I call mobile phones in another country?

Yes. You can use your Auracall T-Talk account to make cheap international call to landlines and mobiles in any country in the world. Just dial your access number, followed by your full international destination number. Please check our website for our up-to-date call rates.

I am experiencing problems dialling certain destination numbers. Who should I contact?

Please call our customer support team on 084 4545 3555 (Mon-Fri, 9.00am to 5.30pm).

What is 'automatic top-up'?

Auracall T-Talk automatic top-up is an option that allows you to top-up your account credit automatically when your credit runs low. You will hear a warning message 30 seconds before the automatic top-up takes place. You can either hang up and top-up your account manually or continue talking on the phone. If you choose to stay on the line when your credit is low, your mobile network will be automatically charged £5. Your Auracall T-Talk account will then be credited with £5. You will also receive a text message confirming that your mobile has been charged.

I have not received a confirmation message. Was my mobile charged?

No. The confirmation message is proof that you have been charged. If you have not received this message, it means we were unable to charge you. This could mean that you do not have sufficient credit on your mobile or there are network delays. If you have any questions, please call our customer support team on 084 4545 3555 (Mon-Fri, 9.00am to 5.30pm).

How can I switch off the automatic top-up if I purchase my credit online?

You can switch off the automatic top-up option anytime by emailing us from this website, stating your full name and your mobile number. One of our customer service advisors will call you back to confirm the automatic top-up option has been switched off. You can reactivate this option by writing to us again. Please note that if you deactivate the automatic top-up, we will attempt to charge your mobile via £5 reverse SMS billing. You will therefore need to text AUTOOFF to 81616 to fully deactivate this feature.