By using Auracall services you consent to the Terms & Conditions as follows:

Classic

Ask bill payer's permission before using the service. Calls are charged by your telephone line provider at their appropriate 0871, 0844, and relevant 09 rates. Prices quoted are based on BT landline rates and are charged per second. Prices and availability may vary from other networks and it is the user's responsibility to confirm those rates before use. BT will charge a call setup fee - please contact BT for more details. Calls are charged from the time of connection to the service. The charge is incurred even if the destination number is engaged or the call is not answered. We advise to replace the handset after a short period, if your calls are engaged or unanswered. When you call from a mobile, remember to only press the call or send button after dialling the access number but not again after dialling the destination number. Prices of calls to mobile phones, premium rate numbers and pagers are not included unless otherwise stated. The provider reserves the right to terminate fraudulent calls and change the prices or the availability of certain destinations without any prior notice. The service is subject to availability. Service provider: Auracall Ltd. Helpline: 020 8497 4622.

T-Talk

Ask bill payer's permission before using the service. This is a reverse-billed text service, SMS will be charged at £5.00 or £10 plus your standard network text charge. A confirmation text informing you that your mobile has been charged with the relevant amount will be sent shortly thereafter. Monthly limit of top ups applies. Credit will expire 90 days after the last top-up was made. Cost of calls to the 03 access number will be charged at your standard mobile rate to a landline or can be used as part of your mobile inclusive minutes. Cost of calls to the 0800 access number will incur a rate surcharge of 1 pence per minute. Calls are charged per minute. Prices are subject to change without any prior notice. Calls made to mobiles may cost more, unless specifically mentioned in the destination list. Calls are charged from the time of connection to the service. We will automatically top you up with £5.00 or £10 (depending on your initial top-up amount) credit before your calling credit is about to run out. We will then charge your mobile with £5.00 or £10. To unsubscribe simply text AUTOOFF to 81616 or 65656 any time. If you choose to unsubscribe, calls will disconnect once the credit is finished and a new text request with keyword to 81616 or 65656 will have to be made for a further top up. Connection fee between 0p & 25p applies. Service provider: Auracall Ltd. Helpline: 020 8497 4622.

Customer Support

Our Customer Service Team will be more than happy to answer any questions you may have regarding any aspect of our services or to offer technical support. Our working hours are Monday to Friday, between 9.30am to 5.30pm. To help improve our service to you, please always quote your Name, Address, Telephone Number and Subject of your enquiry. If you would like a refund, please make sure you make your claim within 72 hours from when you experience any issues with our services. We aim to reply to all enquiries and complaints within 24 hours during working days.